The NWNS Service Desk (also referred to as “helpdesk” or “NOC”) primary task is handling and closing incoming trouble tickets.

In order to support NWNS customer’s missions (and more), our multilingual, geographically spread customer service teams are available 24/7, 365 days per year.

Our teams provide support for all NWNS products and services, monitor networks, dispatch field support, and assists in solving network connectivity issues. Another responsibility is upgrading, or taking on nodes in a new or existing network. Providing possible, NWNS adapts to its customer’s exact service support wishes and requirements. This applies to the support of new – and existing infrastructure and potential legacy systems.

The NWNS Service Desk is reactive and follows strict procedures. Without exception, every action must be backed up by a new or existing ticket number. Opening a new ticket is easy and on-line, and so is monitoring its progress and eventually the entire process.

The NWNS Service Desk represents its customer in the field.

Click here to learn more about our customer support service and helpdesk

NWNS is all about service implementation and on-going maintenance of mission critical terrestrial – and satellite communications networks for multinational organisations that want to do business abroad and beyond. 

NWNS is also one of the very few companies able to plan, deploy, maintain and upgrade multiple (satellite) telecommunications networks and remote electrical power systems simultaneously on a global 24 X 7 basis.

After decades of experience we believe that we’ve gained much better understanding of our client’s strict contractual obligations, other visions and high expectations. Therefore, in order to meet client’s exact requirements NWNS offers a very flexible service and various options of field support to choose from:

1. 1. The use of local (in-country) resources. This is by far the most flexible option hence our preference. Unfortunately, not always possible.
   2. We fly-in foreign staff. A typical solution if local support is not available, not up to standard, or simply too expensive.
   3. We fly-in skilled supervision to work with our local support.

All our options have their own pros and cons, risks and cost structure. Click here to read more about the pros and cons of local technical support compared to fly-in support.

At any time, the level and quality of field service is a trade-off between RISK and OPEX but always a choice. The only thing we ask our client is to realise and acknowledge this fact before making any critical implementation decision.

Click here to learn more about NWNS’ Global Field Support services

NWNS facilitates browser-based monitoring solutions that allow operators to monitor RF transmissions, record and replay trace data, and provide users with historical trends and decision-making analytics.

NWNS designed and implemented off-grid power systems are ideal for situations where there is no easy access to the grid or in remote locations that require self-generated power. These systems are self-contained units that include everything you need to control and store off-grid electric power from renewable sources. Such systems are often referred to as “smart microgrids”

Proper systems engineering requires good theoretical knowledge on the subject in addition to a careful selection of the materials and – last but not least – responsible (safe and according to standards) implementation of the microgrid. Its setup however is simple. Connect your renewable energy source to the power system and connect the system to the application (could be a building).

You can use a solar array, a wind turbine, or even biogas to feed the system and if applicable charge the batteries within the unit.  Alternatively, for sites where it’s not feasible to install a renewable energy source, power units can be recharged via a generator and you’re good to go.

It really is that easy but as usual the devil is in the details. Let NWNS deal with the details on your behalf. We offer a power SLA, guarantee return on investment, and peace of mind.

Click here to learn more about NWNS Global Off-grid Power Solutions.

Our core is providing various levels of VSAT / satcom training to field engineers and field technicians:

NWNS provides total VSAT certification training. With an in-house GVF Certified Trainer and GVF Approved Examiner, NWNS guarantees access to the most fundamental and advanced VSAT / satcom training programs. 

The GVF courses provide on-line, self-paced learning supplemented by classroom sessions and hands-on skills tests. These lead to globally recognised certification for individuals, and accreditation for organisations.

In addition to VSAT / satcom related training courses, NWNS has the skills and possibility to develop and integrate dedicated training programs that cover related subjects such as (microgrid) power, IP networking and more.

Click here to learn more about the NWNS Training Services.