We adapt to your exact support needs

We adapt to your exact needs if about supporting existing infrastructure and legacy systems

NWNS Managed Helpdesk Services enable Carriers/Operators to focus on their core business while transferring the responsibility to dedicated NWNS staff to manage and safeguard their network infrastructure.

NWNS Managed Helpdesk Services offering is customised to the requirements of each operator. It can cover the entire network life cycle or just the specific portions that the customer desires to outsource.

As an extension to our NOC, we also offer field services for preventive and corrective maintenance. If you require on-site corrective action, our field support engineers execute all activities which require field presence and works under the guidance of our NOC.

Our multilingual NOC teams are available 24/7, 365 days per year to support your missions and more. 

The capabilities of the NOC team include:

    • Alarm monitoring and fault management.
    • Performance management and optimisation of network.
    • Configuration management to manage changes to the network.
    • Software Management for network upgrades.
    • Technical support to resolve customer issues.

The service is evaluated by performance of the network based on KPIs defined in the Service Level Agreement (SLA) with customer.

Contact us if you are searching for efficiently outsourcing your first-line support and help desk requirements. Why organising it yourself if we already have it and can do it on your behalf? We welcome any network of any size regardless its geographical spread.

Click here if you need support with your existing NWNS solution or service.