NWNS has true global coverage and therefore, immediate access to technical and non-technical resources through independent but very loyal partners in over 140 different countries.

For those countries or regions where NWNS has yet not contracted local Field Service Representatives (FSR), NWNS will either use its regional representative or dispatches its own staff.

Alternatively, if business justifies, we will source and train local people.

• • Check our country database how your request can be supported.
  • Submit a request if you believe NWNS can help you solving a problem.
  • Register as Field Service Representative by clicking here.

NWNS prefers to use (in-country) local Field Service Representatives (FSRs). This however is not always possible, desirable or cost efficient. It absolutely does not mean that NWNS cannot deliver services in countries (or remote locations) where skills are required but no local support available.

On the contrary, the company has access to NWNS employees, partners and associates who are well trained and very much used to do their jobs in remote, harsh or hard to reach locations.

NWNS has the ability to dispatch skilled engineers including all required tools, test and measurement equipment to any location, anytime. Whatever it takes to implement or fix client’s network!

The same statement can be made for countries that are vast (e.g. Russia, Congo) in size and where service is required in very remote locations.

• • Check our country database how your request can be supported.
  • Submit a request if you believe NWNS can help you solving a problem.
  • Register as Field Service Representative by clicking here.

NWNS believes that its valuable resources should not be exposed to health and safety risks more than reasonably practicable. We think this is a fair requirement.

Therefore, it may happen that for certain job locations extra security is required which will be charged back to client if not arranged (and paid for) by client upfront. In addition, for end-users, operating in unsafe (remote) areas, client will be asked to provide – or arrange for safe transportation where publicly hireable transportation is difficult, involves a risk or is simply not available.

NWNS will always crosscheck with internationally recognised travel warning sites before dispatching its resources to locations that may involve a health & safety threat.

NWNS is committed to complying with the sanctions laws and regulations of the United Nations (UN), the European Union (EU) and the United States (US), as well as all applicable sanctions laws and regulations in the jurisdictions in which we operate or you want us to operate. 

NWNS maintains a standard Sanctions Policy and Sanctions Economic Standards that define the minimum standards in which NWNS and its related companies must comply with to meet the above obligations. This includes:

1. • Screening customers and transactions against the sanctions lists issued by the UN, the EU, the US (including the Office of Foreign Asset Control of the US (OFAC)) and all applicable local regulatory sanctions lists in the jurisdictions in which NWNS operate.Given the fact NWNS is active in the global satellite business the OFAC directives is our most important guidance.

• • Prohibiting or restricting business activities, personal transactions, customer relationships or facilitating transactions that we believe:
    • may violate the applicable sanctions laws, whether directly or indirectly.
    • involve individuals, entities or vessels listed on an official sanctions list by the UN, EU, OFAC or the local regulatory sanctions list whether directly or indirectly.
    • are residing in, or operating from a sanctioned country/location.
    • may potentially circumvent applicable sanctions laws or contravene the spirit of such sanctions laws.

• • Blocking or rejecting service orders where NWNS is obligated to do so under the applicable sanctions laws or regulations or where the services are not within our risk appetite. In order for us to ensure compliance with any sanctions programme, our customers may be required to furnish NWNS with additional information as and when necessary.

• • We may also be required to take appropriate measures should the business relationships result in a risk to NWNS.

More information needed? Please submit your question in an email to compliance@nwns.org

NWNS understands that travel costs and travel time can constitute an ugly substantial portion of the total service charge. Whatever we try or do, there are always a number of unexpected – and sometimes hidden – costs that can quickly spike the total amount of a trip to an uncomfortable height: an unexpected, unpleasant, and underestimated surprise – one is forced to deal with.

A little awareness (doing business in Africa is expensive) and wise pre-planning can help eliminating the worst of these unexpected travel costs.

Therefore, we at NWNS always try to set the correct expectations and it’s our objective to propose the most economical solution to mitigate the negative effects travel can have on the project budget and – last but not least – the overall trust in NWNS. 

NWNS fully understands that clients want to have full cost transparency upfront and we are eager to accommodate this as much as reasonably possible. However, since travel can be a major – or even the major cost component, all parties involved should work closely together to minimise travel costs incurred by NWNS in association with the service(s) provided.

Transparent Pricing Structure

If NWNS will have to dispatch one or more engineers to a remote location, the following basic terms, conditions and prerequisites apply:

• • Number of dispatched engineers depend on client’s specific requirements, expectations, health & safety situation/requirements and statement of work (SoW).
  • NWNS charges a fixed field day rate per engineer. The day rate includes an up to a 10-hour workday providing the works start in the early morning.
  • Mobilisation to- and from site is billed at the man/crew travel rates. Weekends/holidays can be  charged differently.
  • Regular (Travel) expenses are charged additionally.

Final price confirmation (including transparent breakdown of the costs) requires a detailed SoW, clear site address, good understanding of the local health & safety situation, total expected number of days from “home” and a firm date of action. Moreover, all dispatches are subjected to post calculation.

At NWNS, we understand better than anyone else that our clients have their strict contractual obligations, other visions and high expectations. Therefore, in order to meet client’s exact requirements NWNS offers various options for field support:

1. 1. The use of local (in-country) resources. This is by far the most flexible option hence our preference. Unfortunately, not always possible.
   2. We fly-in foreign staff. A typical solution if local support is not available or not up to standard or simply too expensive. 
   3. We fly-in skilled supervision to work with our local support.

All three options have their own pros and cons, risk and cost structure.

The summary that can be dowloaded here reflects NWNS’s experience and vision and compares the two main options and summarises the pros and cons in an open and transparent way.

Please check our country support database and see what we can do for you and where. Alternatively, please submit a request.